By the definition of the Foundation for the National Quality Award (FPNQ, 2003), an indicator is a numeric variable to which is assigned a goal and that is brought periodically to the attention of managers of an organization. The basic levels of hierarchy for indicators of an organization are: Strategy, Management and Operational. Also, called performance indicators, they understand the data that quantify the inputs, resources, processes, products, the performance of suppliers and the satisfaction of stakeholders. Therefore, any data that is not regularly analyzed cannot be called an indicator because it is not indicating anything to anyone. Read the complete post.

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